Privacy Policy
Your privacy matters to us. This policy explains how Advanced Care, LLC collects, uses, and protects your information.
Last Updated: September 2026
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, and other contact details you provide through our forms or communications.
Health Information
As a disability services provider, we may collect health-related information necessary to provide our services, handled in compliance with HIPAA regulations.
Usage Data
Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your inquiries and communicate with you
- Process service applications and intake forms
- Comply with legal obligations
- Protect the safety and rights of our clients and staff
3. AC Workforce Mobile App
AC Workforce is the staff application of Advanced Care, LLC, used only by our employed caregivers and administrators. It is not offered to the public and has no self-registration: accounts are created by an administrator. This section describes what the app itself collects.
Information the app collects
Account information
Your work email address and name, used to sign you in and to attribute your work. Sign-in is protected by a one-time code sent to your work email and, if you turn it on, your device's biometric unlock.
Work records you create
Time entries, visit notes, schedule and leave requests, care report forms, and electronic signatures (yours and, where applicable, the client's or their representative's). These are part of the client's care record and are retained for the period required by Washington State and our contracts.
Messages
Messages you send to colleagues through the app, stored on our servers so the conversation can be delivered.
Push notification token
A device identifier issued by Apple or Google so we can send you notifications. It is deleted when you sign out.
Diagnostics
If the app crashes or errors, a report goes to our error-monitoring provider (Sentry). Reports are scrubbed before sending and contain no names, email addresses, message text, form contents, screenshots, IP addresses, or advertising identifiers. They include the app version, device model, and operating system version.
Precise location
The app uses your device's GPS location for Electronic Visit Verification (EVV), a Washington State requirement for Medicaid-funded home care. Location is never collected outside a shift.
- When you clock in or out, the app records your position once, to confirm you are at the client's location. These positions are stored with the time entry as part of the visit record.
- During a shift, after you clock in and accept the in-app disclosure, the app records your position approximately every five minutes, even when the app is closed or not in use, so administrators can verify your location during the visit. Only your most recent shift position is kept, and it is deleted from our servers when you clock out or sign out.
- When an administrator requests a location check during a shift, the app sends your current position once. The response is stored with the visit record.
You can decline location access. The app will tell you which features then cannot work.
Information the app shows you
To do your job the app displays client information assigned to you: names, addresses, appointment times, and care report forms. This information belongs to the client's care record, is protected under HIPAA, and must not be copied or shared outside the app. A copy of the day's appointments is kept on your device for up to 24 hours so the app works offline; it is deleted after that and whenever you sign out.
Who receives it
- Amazon Web Services hosts our servers and database in the United States under a Business Associate Agreement.
- Apple and Google deliver push notifications to your device.
- Sentry receives scrubbed crash and performance reports.
- Expo (EAS) delivers app updates.
We do not sell personal information, do not use it for advertising, and do not share it with data brokers. The app contains no advertising or third-party analytics.
Retention, deletion, and your choices
Work records are retained for the period required by law and our client contracts. Account data is deleted when your employment ends and your administrator deactivates the account, except records we are legally required to keep. Signing out removes all app data from your device. To request deletion or a copy of your data, or to withdraw consent, contact your administrator or privacy@advancedcarewashington.org.
4. SMS/Text Messaging Policy
If you opt in to receive SMS/text messages from Advanced Care, LLC:
- Message frequency varies based on your interaction with our services.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message.
- For help, reply HELP or contact us at privacy@advancedcarewashington.org.
- We will not share your phone number with third parties for marketing purposes.
For full SMS terms, see our SMS Terms & Conditions.
5. HIPAA Compliance
As a healthcare-related service provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled with the highest level of security and privacy, and is only shared as permitted or required by law.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in operating our website and services
- Legal authorities when required by law
- Healthcare providers involved in your care (with proper authorization)
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your health records (as applicable under HIPAA)
10. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.