Privacy Policy

Privacy Policy for Advanced Care, LLC
Last updated: November 2025

Advanced Care, LLC (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal laws. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, mobile applications, and text-messaging services, including the AC-Workforce platform.

1. Information We Collect

We may collect the following information:

Personal Information: Your name, email address, phone number, and other contact details you voluntarily provide when communicating with us or registering for our services.
Employment-Related Information: Shift schedules, payroll details, and service assignments for employees of Advanced Care.
Protected Health Information (PHI): For clients receiving DDA or related services, we collect only the minimum PHI necessary to perform authorized care functions.
Technical Information: Browser type, IP address, device information, and site-usage data collected automatically for system administration and improvement.

2. How We Use Your Information

We use collected information to:

Deliver the services you request, including scheduling, payroll processing, and care coordination.
Communicate with staff and clients regarding shifts, updates, and administrative notices.
Maintain internal records and comply with applicable laws and regulations.
Improve our website, services, and user experience.

We do not sell or rent personal or health information to any third parties.

3. SMS / Text Messaging Policy

Advanced Care, LLC’s SMS/Text Messaging Policy governs the use of information obtained through text communications.

We use phone numbers and message content solely to transmit and respond to work-related or service-related messages.
Information may be shared only with necessary platform providers, phone carriers, and vendors to deliver messages.

Key Points

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Originator opt-in data and consent are excluded from any third-party sharing.

Information may be disclosed only as required by law, regulation, governmental request, to avoid liability, or to protect rights and property.

You may opt out of SMS notifications at any time by replying STOP, or request help by replying HELP. Message and data rates may apply.

4. HIPAA Compliance and Data Security

We implement physical, administrative, and technical safeguards to protect PHI and personal data, including:

Secure servers and encrypted data transmission (HTTPS / SSL).
Role-based access and audit controls.
Employee HIPAA training and confidentiality agreements.

While we employ industry-standard measures, no electronic system is completely secure. By using our services, you acknowledge and accept this inherent risk.

To respond to questions, messages, and service inquiries.
To evaluate and manage job applications and maintain recruiting records.
To deliver, maintain, secure, and improve our website and services.
To communicate about updates, scheduling, or opportunities consistent with your relationship with us.
To comply with law and protect rights, safety, and security.

To respond to questions, messages, and service inquiries.
To evaluate and manage job applications and maintain recruiting records.
To deliver, maintain, secure, and improve our website and services.
To communicate about updates, scheduling, or opportunities consistent with your relationship with us.
To comply with law and protect rights, safety, and security.

5. Information Sharing and Disclosure

We may disclose information only:

To service providers or business associates under written confidentiality and HIPAA Business Associate Agreements.
As required by law, court order, or government request.
To prevent fraud, enforce our terms, or protect the rights and safety of Advanced Care LLC and its users.

We do not share opt-in data, consent records, or personal details for marketing or unrelated purposes.

6. Your Rights

You have the right to:

Access and obtain a copy of your information.
Request correction or amendment of inaccurate data.
Withdraw consent for certain uses where applicable.
File a privacy complaint directly with us or with the U.S. Department of Health and Human Services (HHS).

To exercise these rights, contact info@advancedcarewashington.org.

7. Cookies and Website Analytics

We may use cookies or analytics tools to measure website performance. You can disable cookies in your browser settings; however, certain site features may not function properly without them.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at
https://www.advancedcarewashington.org/privacy-policy

10. Contact Us

For privacy-related questions or concerns:
Advanced Care, LLC
Attn: Privacy Officer
Email: privacy@advancedcarewashington.org
Website: https://www.advancedcarewashington.org